Complaint Letter

Nur Aini Wahidah

Lingkar Utara Street No.09, Bekasi

Indonesia, 15423

December 27, 2016

Customer Service Manager

Cheering Store

Gandaria Street, Jakarta

Indonesia, 31665

Dear Sir/Madam,

I am writing today to complain of the poor service and quality product. I ordered a product from your store online on December 23 and when i received the product, i feel it's different from your description in your web store. 

materials of products your store looks very thin and the color looks faded. other than that the response time of booking very long. 

To resolve the problem, I would like you to replace the item with the goods corresponding to the description on your website or you can return the money that I pay.

I look forward to your reply and a resolution to my problem. I will wait until the end of this month before seeking third-party assistance. Please contact me at 021-7656554 if you have any question

Sincerely,

Nur Aini Wahidah

Reference
https://www.scribendi.com/advice/example_complaint_letter.en.html
https://www.consumer.ftc.gov/articles/0296-sample-consumer-complaint-letter